St. John’s International Airport aims to provide an excellent passenger experience for all of our passengers and airport stakeholders. This includes offering accessible transportation and services for passengers with a disability and/or reduced mobility.
A passenger with a disability and/or reduced mobility can request curbside assistance. The Airport Authority will provide assistance from the curbside to the airline check-in counter and from the baggage claim area upon receipt of luggage (with the airline’s assistance) to the curbside. If you require additional assistance, please arrange with your airline. To request Curbside Assistance, please complete the form below or call 709 758 8510.
Please park curbside by Departures in the marked accessible parking spot. A Curbside Assistance sign is in place. Shown on map below.
Pet Relief Areas
We have designated pet relief areas for individuals travelling with a service animal:
- Departures: Located in the renovated Gate area (between Gate 7 & 9).
A passenger may request an Escort Pass from their airline which allows someone to escort the passenger through security, to their gate and wait with them until they are on the flight. Please arrange with your airline at check in and bring appropriate identification.
Pay phones with TTY service are available in arrivals, departures and on our secure floor. These phones have heightened transmission capabilities for the hearing impaired.
Wheelchairs are available for use in the terminal and must be arranged through your airline.
Our website is WCAG 2.1 Level AA compliant, using AccessiBe, a software interface that is a session-based design and UI adjustment tool that makes accessibility modifications based on a user’s individual needs. All adjustments are compliant with WCAG 2.1 AA & AAA requirements.
Curbside Assistance Request Form
For more information about Passenger Terminal Accessibility, please refer to the Canadian Transportation Agency. https://otc-cta.gc.ca/eng/publication/passenger-terminal-accessibility.