Airport Code: YYT/CYYT | Français | Media Centre


St. John’s International Airport aims to provide an excellent passenger experience for all of our passengers and airport stakeholders. This includes offering accessible transportation and services for passengers with a disability and/or reduced mobility.


Curbside Assistance

A passenger with a disability and/or reduced mobility can request curbside assistance. The Airport Authority will provide assistance from the curbside to the airline check-in counter and from the baggage claim area upon receipt of luggage (with the airline’s assistance) to the curbside. If you require additional assistance, please arrange with your airline. To request Curbside Assistance, please complete the form below or call 709 758 8510.

Please park curbside by Departures in the marked accessible parking spot. A Curbside Assistance sign is in place. Shown on map below.

Pet Relief Areas

We have designated pet relief areas for individuals travelling with a service animal:

  • Departures: Located in the renovated Gate area (between Gate 7 & 9).

Partnership with Autism Society of Newfoundland and Labrador

The St. John’s International Airport Authority is proud to partner with the Autism Society of Newfoundland and Labrador to offer programs designed to help familiarize individuals on the Autism spectrum with the airport experience.

A social story, which documents the entire airport experience from first entering the terminal to boarding the aircraft, entitled My Airport Journey: A Social Story About Travelling, has been developed. SJIAA thanks the Autism Society for their guidance and feedback on this project.

Individuals on the Autism spectrum and their families can also tour the airport ahead of their trip. Space is limited to three people per tour. For more information, or to book a tour, please contact 709-758-8756 or

Escort Pass

A passenger may request an Escort Pass from their airline which allows someone to escort the passenger through security, to their gate and wait with them until they are on the flight. Please arrange with your airline at check in and bring appropriate identification.


Teletypers (TTY)

Pay phones with TTY service are available in arrivals, departures and on our secure floor. These phones have heightened transmission capabilities for the hearing impaired.



Wheelchairs are available for use in the terminal and must be arranged through your airline.


Website Accessibility

Our website is WCAG 2.1 Level AA compliant, using AccessiBe, a software interface that is a session-based design and UI adjustment tool that makes accessibility modifications based on a user’s individual needs. All adjustments are compliant with WCAG 2.1 AA & AAA requirements.


Curbside Assistance Request Form


For more information about Passenger Terminal Accessibility, please refer to the Canadian Transportation Agency.