Accessibility
The St. John’s International Airport Authority (SJIAA) is subject to the Canadian Transportation Agency’s Accessible Transportation for Persons with Disabilities Regulations and the provisions that apply to it, including Part 1 and Part 4. SJIAA is also subject to passenger rights, as outlined by the Canadian Transportation Agency’s Passenger Terminal Accessibility Code.
2024-2027 Accessibility Plan and Feedback Process
Curbside Assistance
Curbside assistance is available for passengers with a disability and/or reduced mobility. This service includes assisting passengers with their wheelchair or mobility device and their baggage. Please park curbside by Departures in the marked accessible parking spot. A Curbside Assistance sign is in place as shown on map below.
| Curb to Terminal | Contact the SJIAA Security office at 709-758-8510 for curbside assistance into the terminal. Arriving passengers will be assisted at curbside and escorted into the terminal building to the passenger’s airline check-in counter. Wheelchairs are available if required. Assistance by guiding is also available if required. As per ATPDR regulations, airline staff are responsible for providing assistance once at the check-in counter. |
| During the travel process | It is recommended that passengers contact their airline to coordinate the assistance they require. These requirements will be added to the passenger’s itinerary to ensure a safe travel journey from check-in to bag retrieval. Assistance by guiding is also available if required. Airline staff will provide a wheelchair if required. |
| Terminal to Curb |
After luggage has been retrieved, SJIAA Security staff will escort the passenger to their curbside transportation. Wheelchairs are available if required. Assistance by guiding is also available if required. |
Pet Relief Areas
We have designated pet relief areas for individuals travelling with a service animal:
- Departures: Located in the renovated Gate area (between Gate 7 & 9).
Partnership with Autism Society of Newfoundland and Labrador
The St. John’s International Airport Authority is proud to partner with the Autism Society of Newfoundland and Labrador to offer programs designed to help familiarize individuals on the Autism spectrum with the airport experience.
A social story, which documents the entire airport experience from first entering the terminal to boarding the aircraft, entitled My Airport Journey: A Social Story About Travelling, has been developed. SJIAA thanks the Autism Society for their guidance and feedback on this project.
Individuals on the Autism spectrum and their families can also tour the airport ahead of their trip. As per Transport Canada guidelines, space is limited to three people per tour (participant plus two accompaniments). For more information, or to book a tour, please contact 709-758-8756 or marketing@stjohnsairport.com.
Escort Pass
A passenger may request an Escort Pass from their airline which allows someone to escort the passenger through security, to their gate and wait with them until they are on the flight. Please arrange with your airline at check in and bring appropriate identification.
Teletypers (TTY)
Pay phones with TTY service are available in arrivals, departures and on our secure floor. These phones have heightened transmission capabilities for the hearing impaired.
Wheelchairs
Wheelchairs are available in the Terminal Building. Pre-arranging through your airline is helpful, but not required. Electric scooters are not available.
Website Accessibility
Our website is WCAG 2.1 Level AA compliant, using AccessiBe, a software interface that is a session-based design and UI adjustment tool that makes accessibility modifications based on a user’s individual needs. All adjustments are compliant with WCAG 2.1 AA & AAA requirements.
Departures Floor Announcements
These announcements are displayed as a text announcement that scrolls across the gate screens for passengers who are hearing impaired.
Curbside Assistance Request Form
Feedback
The St. John’s International Airport Authority welcomes feedback related to accessibility at all times. Feedback can be submitted through our Customer Feedback Form, by calling 709-758-8582 locally, 866-758-8581 (extension 1) toll-free, or accessibility@stjohnsairport.com.
The St. John’s International Airport Authority’s website is subject to the Accessible Transportation for Persons with Disabilities Regulations and the provisions of these regulations that apply to it, and the services that it offers to persons with disabilities and any conditions that apply to those services.
Any complaint about the Airport Authority not following these regulations should be submitted through its Customer Feedback Form, by calling 709-758-8500, or marketing@stjohnsairport.com.
