Privacy Policy
PRIVACY POLICY
PURPOSE AND SCOPE
Your privacy is important to St. John’s International Airport Authority (SJIAA), and we are committed to ensuring that any personal information we collect is appropriately used, disclosed, and protected in compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
This privacy policy describes how and why we collect personal information when you use our website (https://stjohnsairport.com) and enter our facilities, as well as what we do with that information, including who we may share it with, and how we protect it.
WHAT IS PERSONAL INFORMATION?
“Personal information” means any information about an identifiable individual, which includes information that can be used on its own or with other information to identify a specific person.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU, AND WHY?
When you access our website, we may collect your name, contact information, and comments if you complete and submit our online feedback form.
While in or around the Airport, we may collect your personal information while interacting with you, providing services to you, or maintaining the safety and security of our operations and facilities, including:
- Your name and contact information when requesting assistance, including when providing curbside assistance or lost and found support,
- Flight details including check-in, boarding, and arrivals information, when providing curbside assistance/support,
- Video surveillance recordings, or
- Incident information which could include medical information.
We collect your personal information:
- To communicate with you and provide you with information, products, or services that you request from us;
- To present and deliver our products and services, including our website and its contents to you;
- To provide you with an opportunity to provide feedback or submit questions, and to respond to such feedback or questions;
- To develop, evaluate and improve our products, services, facilities and visitor relationships and experiences;
- To allow you to participate in interactive features, social media, or similar features; and,
- To comply with legal and regulatory requirements.
We take steps to ensure that the personal information that we collect about you is adequate and relevant, not excessive, and used for limited and specific purposes. We will never sell, trade, or rent your information; and we will not give your information to any third party except as set out in this policy.
HOW DO WE OBTAIN YOUR CONSENT?
When you provide SJIAA with your personal information, you consent to us using it as identified in this policy, and for any other purpose we may describe when you provide the information.
Your consent may also be considered implied by your actions. For example, your continued use of our products, services, or facilities indicates your consent to our collecting, using, and disclosing your personal information in accordance with this policy and any privacy notices presented to you in these service areas. We may ask for your express (written) consent in some cases, such as when we ask for your consent to send electronic marketing information.
Where you have provided your consent to the collection, use, and disclosure of your personal information, you may refuse or withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at privacy@stjohnsairport.com. Please note that if you withdraw your consent, we may not be able to provide you with some of our products and services. We will explain the impact to you at the time to help you with your decision.
Finally, we may collect your personal information without your consent, as required by law, such as may be necessary to provide a safe and secure environment.
VIDEO SURVEILLANCE
Since we cannot be everywhere at all times, we ensure the safe and efficient operation of the Airport by using 24-hour video surveillance throughout the Airport and the surrounding area. We maintain, collect, and use personal information via video surveillance to:
- Monitor the safety and security of people and ensure compliance with regulatory requirements;
- Protect our property and the property of our employees, passengers, contractors, business partners, and visitors to the Airport; and
- Monitor Airport operations and improve our services and facilities.
If you visit the Airport, you will be deemed to have consented to the collection of your personal information via video surveillance. When you visit any of our premises, including our parking lots and outside areas, you may be recorded and any images captured via video surveillance may be collected, used, and disclosed in accordance with this policy and as permitted by law.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may share your personal information with our contractors, service providers, and other third parties we engage to support our operations and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Policy. We may disclose your personal information to fulfill the purpose for which you provide it or otherwise with your consent, and also to comply with any court order, law, or legal process, including to respond to any law enforcement, government, or regulatory request, in accordance with applicable law.
We may use and disclose aggregated information about our visitors, and information that does not identify any individual, for legitimate business purposes without restriction.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
We may share your personal information with contractors, service providers, and other third parties we engage to support our operations and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy. We may disclose your personal information to fulfill the purpose for which you provide it or otherwise with your consent, and also to comply with any court order, law, or legal process, including to respond to any law enforcement, government, or regulatory request, in accordance with applicable law.
We may use and disclose aggregated information about our visitors, and information that does not identify any individual, for legitimate business purposes without restriction.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
The security of your personal information is very important to us. We use appropriate physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We may process, store, and transfer your personal information in and to a foreign country. Whenever we engage a service provider or transfer your information to a third party, we take reasonable steps to ensure that the third party’s privacy and security standards adhere to this policy.
We also need your help in keeping your information safe and secure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information when using our website. Any electronic transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You have the right to request information from SJIAA about the existence, use and disclosure of your personal information and to request access to or correction of your personal information.
In certain circumstances, and as permitted or required by law, we may not be able to provide you with access to all of your personal information and we will notify you of the reasons for such refusal.
Please make written requests to:
Chief Privacy Officer
St. John’s International Airport Authority
Box 1, Airport Terminal Building
100 World Parkway
St. John’s, NL
Canada A1A 5T2
AUTOMATED INFORMATION COLLECTION VIA OUR WEBSITE
As you navigate through our website we may use cookies, which are small files placed on the hard drive of your computer, or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and online patterns, including details of your visits to our website, the resources that you access and use on the website, and information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we automatically collect may include personal information, which we may associate with other personal information we collect from you or receive from third parties. It helps us to improve our website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our visitor size and usage patterns;
- Store information about your preferences, allowing us to customize our website according to your individual interests;
- Speed up your searches; and
- Recognize you when you return to our website.
CHANGES TO OUR PRIVACY POLICY
We may change this policy from time to time as technology and legal requirements evolve, and we will post any updates on this page. We include the date this policy was last revised at the top of the page. Please periodically visit our website and this policy to refer to the current version and view any updates.
CONTACT INFORMATION AND CHALLENGING COMPLIANCE
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. We welcome your questions, comments, complaints, and requests regarding this policy and our privacy practices. Please contact us at:
Chief Privacy Officer
St. John’s International Airport Authority
Box 1, Airport Terminal Building
100 World Parkway
St. John’s, NL
Canada A1A 5T2
privacy@stjohnsairport.com
UPDATED: DECEMBER 31, 2024
